DASCA SDS Question Answer
Which of the following is an SLAs specification in case of Internet Service Provider (ISP)?
Mean Time Between Failures (MTBF)
Mean Time To Recovery (MTTR)
Turnaround Time (TAT)
All of the above
Service Level Agreements (SLAs) define performance commitments between service providers (like ISPs) and customers. Key SLA metrics include:
MTBF (Option A): Measures reliability by defining the expected average time between service failures.
MTTR (Option B): Measures availability by defining how quickly service can be restored after a failure.
TAT (Option C): Measures responsiveness in resolving customer requests or incidents.
All three are standard SLA performance specifications. Hence, the correct answer is Option D (All of the above).
TESTED 04 Sep 2025
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