You have a data loss prevention (DIP) policy that applies to the Devices location.

The issue: Users cannot upload documents with U.S. passport numbers to a legitimate travel management website because Endpoint DLP is blocking it.

Solution: Configure Service domains in Endpoint DLP → this allows defining specific trusted domains where uploads of sensitive information are permitted while still blocking uploads to other, non-approved domains.

Why not others?

Unallowed browsers: Restricts/blocklists browsers, not the issue here.

File path exclusions: Excludes local folders/paths from monitoring, irrelevant to web uploads.

Unallowed apps: Restricts desktop apps, not browser-based sites.