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You need to configure reporting for bot performance analysis.

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You need to configure reporting for bot performance analysis. Which metric best reflects customer satisfaction with the bot experience?

A.

Number of chat sessions handled by the bot versus live agents.

B.

Rate of successful resolutions achieved through bot interactions alone.

C.

Customer satisfaction ratings and feedback specifically gathered about the bot experience.

D.

Average conversation length and time spent interacting with the bot.

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