The customer requests a single view of customer interactions across all channels.

Salesforce Salesforce-Contact-Center Question Answer

The customer requests a single view of customer interactions across all channels. Which Salesforce feature best addresses this need?

Utilize Omni-Channel Routing to unify case routing and agent availability across channels.

Configure a Knowledge Base with searchable articles andFAQs for self-service options.

Implement the Customer Community for forum discussions and support ticket submission.

Integrate Salesforce with a Customer Relationship Management (CRM) system for a combined customer profile.

Salesforce-Contact-Center PDF/Engine

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