An AI Specialist wants to troubleshoot their Agent's performance.

Event Logs in Salesforce capture detailed interaction data, including agent errors, triggered actions, and incomplete plans. These logs provide visibility into user-Agent interactions for troubleshooting performance issues. The Einstein Bot Analytics documentation highlights Event Logs as the primary source for auditing bot behavior and diagnosing issues like misconfigured actions or plan execution failures.

Plan Canvas (B) is for designing workflows, not auditing.

Agent Settings (C) control configuration but do not store interaction history.