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Exact Extracts from Salesforce CPQ Implementation Guide (Approvals):

“Smart Approvals skips approvals that have already been approved in a prior submission if the same conditions are met.”

“For Smart Approvals to function, the condition on the approval step must differ from the condition on the stage. If both conditions are identical, Smart Approval logic will not trigger.”

“Duplicating conditions between stages and steps prevents Smart Approvals from evaluating state changes properly.”

Step-by-Step Reasoning:

Requirement: Ensure Smart Approvals reuses previous approvals intelligently.

Issue: Smart Approvals is not working because the system doesn’t detect a conditional difference.

Why A is Correct:

Identical stage and step conditions cause the system to skip evaluation, effectively disabling Smart Approvals.

Why Others Are Incorrect:

B: Different conditions are required for Smart Approvals to function correctly (so this is not the issue—it’s the solution).

C: The number of conditions is irrelevant; it’s about condition parity.

References :

Salesforce CPQ Implementation Guide — Smart Approvals Behavior and Conditional Evaluation

Salesforce Revenue Cloud Study Guide — Approval Workflows and Smart Logic