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A sales rep at an SaaS company observes that a recent renewal quote for a...

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A sales rep at an SaaS company observes that a recent renewal quote for a premium software subscription, which includes several add-on modules and usage-based tiers, is displaying an unexpected total price. The customer is disputing the amount, stating it is higher than anticipated based on their contracted terms. The pricing consultant suspects an issue with how the pricing rules are being applied.

What is the first diagnostic step the consultant should take to investigate the pricing calculation?

A.

Manually adjust the disputed total price on the quote to the customer's anticipated amount.

B.

Deactivate the entire pricing procedure and then reactivate it to force a re-evaluation.

C.

Use the pricing procedure's Simulate functionality to trace the price waterfall.

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