Post-go-live success in Revenue Cloud implementations hinges on knowledge transfer, user enablement, and documentation. According to Salesforce's Implementation Best Practices, consultants should conduct structured knowledge transfer sessions to walk through configuration decisions, key processes, and any customizations. This should be complemented with help documentation, training materials, and recorded walkthroughs to enable self-sufficiency.
The goal is to ensure the client’s internal admins and users understand:
Product catalog structure
Pricing logic
Renewal and amendment flows
Invoice and billing configurations
Option A reflects this industry standard and aligns with Salesforce’s prescribed approach for post-go-live readiness.
Option B (Slack support) is informal and not scalable or secure for enterprise implementations.
Option C is unrealistic as a short-term expectation and doesn’t guarantee the user’s understanding of the specific implementation.
Exact Extracts from Salesforce Revenue Cloud Documents:
Salesforce Implementation Guide – “Post-Go-Live Support and Enablement”:“Conduct knowledge transfer sessions with client stakeholders, and provide recorded demos, configuration documentation, and a runbook for maintenance.”
Revenue Cloud Delivery Framework – “Transition to Support”:“A successful go-live includes detailed documentation, admin training, and clear handoff materials to ensure smooth transition to client ownership.”
[References:, Salesforce Revenue Cloud Implementation Guide, Revenue Cloud Partner Delivery Framework, Salesforce Success Guide: Post-Go-Live Strategy, ===========]
