The sponsor calls the project manager and questions why the stakeholders have not received updates...

The first step in any communication-related issue is to review the Communications Management Plan and the Stakeholder Engagement Plan to ensure expectations are correctly documented and aligned. These documents define who needs what information, when, and how it should be delivered. PMIS may provide access, but stakeholders may still require proactive updates through preferred channels (e.g., emails, reports).

According to the PMBOK® Guide – Seventh Edition (Communication Performance Domain and Stakeholder Engagement), project managers should tailor communications based on stakeholder needs, which are identified through these plans.

Option A is reactive and not process-driven.

Option C assumes a technical failure without verification.

Option D provides a one-time fix but does not resolve the systemic issue of missed stakeholder expectations.