During the execution of a project, a key stakeholder complains to the project manager about...

When a key stakeholder expresses dissatisfaction with the communication from the project team, it is crucial for the project manager to address these concerns promptly and effectively. The PMBOK Guide emphasizes the importance of stakeholder engagement and the need for a project manager to manage communications proactively. By updating the communications management plan, the project manager can ensure that the information needs and expectations of the stakeholder are met, which is essential for maintaining stakeholder engagement and project success1.

The PMBOK® Guide provides guidance on stakeholder engagement and communications management, which includes developing a communications management plan that aligns with stakeholders’ information needs1. The Professional in Business Analysis Reference Materials also highlight the importance of effective communication and stakeholder engagement in project success2.