A project manager is reviewing a draft of the project charter with key stakeholders.

When a conflict arises during a project charter review, it’s important for the project manager to address the situation promptly to prevent escalation and maintain focus on the project objectives. Facilitation techniques are a key tool for improving communication and resolving conflicts within a team. These techniques can include active listening, ensuring that each party is heard, and guiding the discussion towards a mutual understanding or agreement. By continuing the meeting and employing these techniques, the project manager can help the stakeholders focus on the common goal of the project’s success, rather than getting sidetracked by the conflict12.