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A credit collection company is implementing new software to assist customer service agents when calling...

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A credit collection company is implementing new software to assist customer service agents when calling clients for payments. The software will benefit the company by freeing up staff to work on other projects. Several business areas want to take advantage of this benefit.

What should the project manager do?

A.

Request all of the business areas to plan for a portion of the benefit equally and include it in their staffing plans.

B.

Set up a stakeholder session with all teams to agree and document the benefits and establish ownership.

C.

Ask the project sponsor for approval to distribute the project benefits equally to the business areas.

D.

Ask the project sponsor to make a decision on who will own the benefit and document the decision.

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