A project manager is leading a hybrid project funded by a time and materials (T&M)...

PMI PMP Question Answer

A project manager is leading a hybrid project funded by a time and materials (T&M) agreement. The project was completed, and the client

accepted the delivery of the product. One week later, the client asked the project manager to fix two defects they found in the product. The project

manager responded with an estimate of time and money and asked the client to confirm this. The client disagreed and insisted that the work

should be done for free because it is a defect in the product.

What should the project manager have done to prevent this?

Trained client engineers to support the product after its delivery.

Reviewed the project quality control plan with the client.

Suggested a fixed-cost basis and included free bug fixes for 1 month.

Planned how the delivered product will be supported after its delivery.

PMP PDF/Engine

Get 65% Discount on All Products, Use Coupon: "ac4s65"