Cloud Kicks (CK) tracks the support level of its customers on the account Record page.

The correct solution is to add a Rich Text component to the Case Lightning record page and then use component visibility so it only appears when the related Account’s support level is Platinum.

Salesforce Lightning App Builder supports visibility rules that show or hide components based on field criteria. Salesforce documentation confirms that visibility filters on record pages rely on field data associated with the page’s object, and related lookup fields can be used in visibility-rule considerations.

This is the best declarative solution because the requirement is only to display a text notification. A custom Lightning Web Component or cloned Lightning page is unnecessary.

Why others are incorrect:

A is incorrect because assigning a Case page to “platinum accounts” is not the correct assignment model.

C and D are incorrect because custom Lightning Web Components add unnecessary development effort for a simple text notification.

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