Reference module: Creating and understanding decision strategies.

Customer Properties - These are attributes related to the customer, such as demographics, behavior, and engagement history.

Expression Syntax:

When defining expressions in decision strategies, customer properties must be prefixed with "Customer."

For example, to use the customer's age, you write Customer.Age.

Steps:

In the decision strategy, select the component where you need to use the customer property.

Write the expression using the "Customer" prefix.