How do you guide users through an application form without requiring user training?
A.
Send a notification to the assigned user.
B.
Add an instruction to the assignment.
C.
Add an optional action to the case to explain the task.
D.
Add the corresponding step to an appropriate stage.
The Answer Is:
B
This question includes an explanation.
Explanation:
To guide users through an application form without requiring user training, you can add an instruction to the assignment that explains what users need to do in that step of the case life cycle. The instruction can provide helpful tips, examples, or links to more information. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/adding-instructions-assignments
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