A user reported they could not see data related to monitored nodes beyond their geographical...

In the SolarWinds Platform, data visibility is controlled at the account level through a security feature known as Account Limitations. According to theSolarWinds Platform User Account Managementdocumentation, when a single user has restricted visibility while others do not, it points to a specificAccount Limitationapplied to that user's profile.

Account limitations act as a persistent filter on the database queries performed by the Web Console during that user's session. If an administrator has configured a limitation based on a custom property like "Location" or "Region," the user will only see entities that match that specific criteria. For example, if the user's account is limited to Location = New York, they will be unable to see nodes, alerts, or reports associated with Location = London, even if those nodes are active and being monitored by the system.

This is a fundamental tool for multi-tenant environments or large enterprises where different teams are responsible for different geographic or logical segments of the network. It is more effective than "View Limitations" (Option D) because an account limitation follows the user across the entire platform, including search results, alerts, and reports, whereas a view limitation only affects a specific dashboard page. Options B and C are unlikely because they would typically affect multiple users or indicate a major monitoring gap rather than a user-specific visibility issue.