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The programme is in the first tranche.

The programme is in the first tranche. The programme manager met with the project managers from the Employment Contracts and Call Centre Rationalization projects as well as the BCM. Many topics were discussed. After the meeting, the programme manager reviewed the information gathered at the meeting.

Which information should result in an addition to the risk register?

A.

Customer service staff will be trained on all call centre systems in order to answer calls from customers and cross-sell all of UU's products

B.

Currently customer service staff have specialist areas of expertise in either electricity, gas or water and do not answer calls from other customers

C.

Tranche 3 could be delayed as the Customer Processes Project has not yet started, and it is unclear what training the call centre staff will need

D.

Due to staff sickness, the Call Centre Rationalization Project is delayed in delivering the call centre integration, but the project is expected to finish on time

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