You are customizing an Omnichannel for Customer Service implementation.

Microsoft MB-230 Question Answer

You need to configure the escalation process to a human agent.

Which three actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

In the Power Virtual Agent topic, add the Transfer to agent node.

Add a context variable in Power Virtual Agents to escalate the conversation.

Select a context variable in Omnichannel and update the information from Power Virtual Agents.

Add a bot user to the Omnichannel queue.

Set the operating hours to escalate a conversation.

MB-230 PDF/Engine

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