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Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

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Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.

You need to enable on-demand SLAs.

What should you do?

A.

Configure the scope of the workflow

B.

Publish the on-demand SLA

C.

Activate the SLA

D.

Request an administrator to add the SLA field to the entity form

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