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Which of the following is an example ofexceedingcustomers’ expectations?

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Which of the following is an example ofexceedingcustomers’ expectations? Select TWO.

A.

Providing the item desired in a different colour

B.

A customer orders an item online and it is delivered on the expected day

C.

The price is lower than the customer expected to pay

D.

Providing a free gift when a purchase is made

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