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Which of these should be logged and managed as a problem?

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Which of these should be logged and managed as a problem?

A.

Trend analysis shows a large number of similar incidents

B.

A user requests delivery of a laptop

C.

A monitoring tool detects a change of state for a service

D.

'Continual improvement' needs to prioritize an improvement opportunity

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Which describes a set of defined steps for implementing improvements?
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