A formal description of one or more services, designed to address the needs of a service consumer
B.
Activities that an organization performs to deliver services
C.
A way to help create value by facilitating outcomes that service consumers need
D.
Cooperation between two organizations to ensure that a service delivers value
The Answer Is:
B
This question includes an explanation.
Explanation:
The ITIL SVS describes how all the components and activities of the organization work together as a system to enable value creation.
The SVS is made up of specific inputs, elements, and outputs relevant to service management. The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services.
Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization.
Demand refers to need or desire for products and services among internal and external consumers.