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An organization uses an external service provider to develop and support a critical application.

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An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.

What would be a suitable SMART KPI for measuring this improvement?

A.

A significant number of user interface improvements implemented over the next six months

B.

User satisfaction with the application measured in a monthly survey increases by 30% over the next six months

C.

Customer satisfaction with the application measured by using net promoter score increases by 5% each year

D.

Usability of the application evaluated by the application manager improves from "poor" to "good" over the next six months

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