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A small service provider is experiencing growth and success.

A small service provider is experiencing growth and success. Currently, all important decisions are made by a small executive group. This creates delays because some members of the group are often unavailable.

Which is the BEST approach for establishing an authority structure for decision-making within the service provider organization?

A.

Refer decisions to line managers, who will escalate cases to the executive group when appropriate

B.

Ensure that technical decisions are made by the operational staff who can define the risks

C.

Keep high-risk decisions within the executive group, but define a policy for delegating other decisions

D.

Allow people to make decisions about their work, and use training and automation to mitigate the risks

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