A service provider has established the success factor of:“improved availability of wi-fi service.

ITIL ITIL4-DPI Question Answer

A service provider has established the success factor of:“improved availability of wi-fi service.”

Using the SMART model, which is the BEST key performance indicator to use to measure this?

10% increase in resolution of wi-fi incidents within target time by the end of quarter 3

5% reduction in number of complaints to the service desk by the end of the year

5% increase in user satisfaction scores for the wi-fi service

Increase in wi-fi service reliability by the end of quarter 2

ITIL4-DPI PDF/Engine

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