Exin ITIL-F Question Answer
Which of the following is the BEST description of a centralized service desk?
The desk is co-located within or physically close to the user community it serves
The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
The desk provides 24 hour global support
There is a single desk in one location serving the whole organization
TESTED 06 Jul 2025
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