A service provider has chosen a shift-left approach to deliver new services to its users.

[: ITIL 4 suggests that shift-left strategies need to be supported by adequate user training and support resources to be effective (ITIL 4 Foundation, Service Management Practices)., Incorrect Options:, B: The absence of formal records under the service provider's control is not directly related to user difficulties with a shift-left approach., C: Privacy concerns could be an issue but are not typically the main challenge associated with shift-left strategies., D: Limited scalability may impact service delivery but is not the primary challenge in user adoption of shift-left practices., Conclusion:The primary challenge with a shift-left approach can often be that users do not have sufficient skills to use the new tools effectively, making option A the correct answer., , ]