The service request management team structures are usually the same as for what other practice?

Theservice request managementteam structure is often similar to that of theincident managementpractice. Both practices involve handling user interactions, managing user expectations, and ensuring swift and effective resolution of issues (in the case of incidents) or fulfillment of requests (in the case of service requests).

Shared Team Structures: Since both practices require similar processes—capturing, categorizing, and managing requests or incidents—many organizations use the same or similar team structures for both practices to optimize efficiency.

Option B ("Incident management")is the correct answer because the workflow and team structures often overlap with service request management, as both deal with managing user-facing interactions​​​.

Incorrect Options:

Option A (Change enablement): This focuses on managing changes, not requests.

Option C (Problem management): This focuses on identifying and managing the root cause of incidents.

Option D (Service level management): This is concerned with setting and managing service performance expectations, not with the operational fulfillment of requests.