Which problem management process has inputs from external user and professional communicates?

Proactive problem identificationoften relies on inputs from external users and professional communities. This process involves analyzing trends and feedback from users, vendors, and other professionals to identify potential problems before they result in incidents. Engaging with external sources helps organizations stay ahead of issues by identifying patterns and emerging risks​​.

Problem controlanderror controlfocus more on managing existing problems and known errors, whilereactive problem identificationfocuses on identifying problems in response to incidents.