If an organization's service request management practice only partially achieves itspurpose, which capability level of...

If an organization'sservice request managementpractice only partially achieves its purpose, it would be classified atLevel 2on the ITIL maturity model. At this level, processes are documented but are not consistently followed or integrated into the organizational culture. This leads to the practice being performed inconsistently or in an ad-hoc manner​​.

Level 1represents an initial, chaotic process, whileLevel 3andLevel 4reflect higher maturity with more consistent and optimized processes.