Which is described by the 'organizations and people' dimension of service management?
A.
Workflows and controls
B.
Communication and collaboration
C.
Inputs and outputs
D.
Contracts and agreements
The Answer Is:
B
This question includes an explanation.
Explanation:
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.