A service provider a developing an operating model to support a new social media service...

PeopleCert ITIL-4-DITS Question Answer

A service provider a developing an operating model to support a new social media service that enables their business strategy.

They have included the following in the operating model:

• a definition of how suppliers will be Involved in the delivery of the service

• a description of me main performance measures required

Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

A list of vendors who will provide the components mat form the social media service

An inventory of the mam technology components that will be located at the head office data centre

Definitions of the service management toolsets needed to support the service

Descriptions of the series of steps for the work that is required to create and support the service

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