When must client complaints be acknowledged in writing?
A.
When the client has made a written complaint in any format
B.
When complaints are made repeatedly by the same client with respect to the same representative
C.
Any time the client has made a verbal or written complaint
D.
When the client has made a written complaint in letter format
The Answer Is:
A
This question includes an explanation.
Explanation:
MFDA Policy No. 3 requires that all written client complaints, including emails, be acknowledged in writing. The feedback from the document states:
"MFDA Policy No. 3 specifies the minimum procedures for dealing with written client complaints (including emails). All written client complaints must be acknowledged in writing."
[Reference: Chapter 17 – Mutual Fund Dealer RegulationLearning Domain: Ethics, Compliance and Mutual Fund Regulations, , , , ]
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