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By default, not all emails generated from a SailPoint IdentityNow tenant are sent directly to the intended recipient. SailPoint IdentityNow provides an email testing mode (sandbox mode) where emails generated from the platform, such as access request notifications or password reset messages, can be routed to a specified test recipient instead of the actual intended users. This feature is commonly used during implementation or testing phases to verify email content and delivery without impacting real users.

Once the system is out of the testing phase and the email routing rules are removed, emails will be sent directly to their intended recipients. This ensures that email communications during testing do not reach end users prematurely.

Key Reference from SailPoint Documentation:

Testing Mode for Email Routing in IdentityNow: IdentityNow allows administrators to configure an email routing setting where all emails can be sent to a test inbox to ensure that email communications are functioning properly before going live to end users.