An engineer needs to troubleshoot the following issue:Incomplete Identities on authoritative sourceIs this a reasonable...

Yes, downloading the Identity Exceptions report from the identity profile page is a reasonable and recommended action when troubleshooting incomplete identities on an authoritative source. This report provides detailed information about any issues or exceptions encountered during identity aggregation, such as missing required attributes or mapping errors. Analyzing this report can help identify the root cause of incomplete identity records and assist in resolving those issues.

References:

SailPoint IdentityNow Identity Profile Configuration and Troubleshooting Guide.

SailPoint IdentityNow Exception Handling and Reporting Documentation.