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A company wants to use generative AI (gen AI) for their customer service department.

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A company wants to use generative AI (gen AI) for their customer service department. They want to follow Google-recommended practices. Which use case is a suitable application?

A.

Use gen AI to generate personalized responses to customer inquiries, assisting human agents in providing better support.

B.

Use gen AI to automate responses to customer inquiries, eliminating the need for human customer service agents.

C.

Use gen AI to create favorable customer reviews to improve the company ' s online reputation.

D.

Use gen AI to scrape the internet for publicly available information about people, and use this data to create detailed personality profiles for each customer.

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