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A company has launched a new generative AI-powered chatbot on its customer service portal to...

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A company has launched a new generative AI-powered chatbot on its customer service portal to handle frequently asked questions. They want to monitor the new chatbot ' s performance over time to ensure it continues to perform well. What Google-recommended practice should they use?

A.

A/B testing of different chatbot conversation flows.

B.

Using a human-in-the-loop (HITL) review process for chatbot interactions.

C.

Defining and tracking key performance indicators (KPIs).

D.

Prompting the chatbot to rate its performance.

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