When you reply to an email message, you can attach a file to send with...

Genesys GCX-GCD Question Answer

When you reply to an email message, you can attach a file to send with the email reply.

What is the maximum message size, including attachments? How can you work around this limitation?

40 MB per message (after base64 encoding) with no workaround

40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.

20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.

5 MB per message (after base64 encoding) with no workaround.

GCX-GCD PDF/Engine

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