Select the reasons behind a user not receiving calls through their assigned DID number or...

Genesys GCX-GCD Question Answer

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

The DID number and extension are not listed in the DED or extension pools.

The DID number and extension are considered the same numbers and entered into the same phone.

The user does not have the proper license type, roles, and permissions.

The DID number and the extension do not have the same last 4 digits.

GCX-GCD PDF/Engine

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