New Year Special - 75% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ac75sure

What do a Service Level of 80 and a Service Level Target of 20 for...

Genesys GCX-GCD Full Course Access
Genesys GCX-GCD View All Questions

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A.

80 calls must be answered every 20 seconds.

B.

80% of calls must be answered within 20 seconds.

C.

20 chats and calls must be answered in 80 seconds.

D.

20 chats and calls must be answered in 80 seconds.

GCX-GCD PDF/Engine
  • Printable Format
  • Value of Money
  • 100% Pass Assurance
  • Verified Answers
  • Researched by Industry Experts
  • Based on Real Exams Scenarios
  • 100% Real Questions
buy now GCX-GCD pdf
Get 75% Discount on All Products, Use Coupon: "ac75sure"
Next
Which ACD routing method routes an interaction to the next available agent?
Only the API calls made using your organization’s OAuth Clients are considered for billing.
Previous