Which ACD routing method routes an interaction to the next available agent?
A.
BullseyeACD
B.
Standard ACD
C.
Preferred Agent
D.
Disregard Skills. Next Agent
The Answer Is:
B
This question includes an explanation.
Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.
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