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Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.

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Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

A.

An Entitlement Process must be applied to both Cases and Work Orders.

B.

Milestones for Work Orders can be configured in Setup.

C.

Milestones for Work Orders can be set up from the metadata API.

D.

A new Entitlement Process requires selecting a single Entitlement Process Type.

E.

A single Milestone can be added to both Case and Work Order Entitlement Processes.

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