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A customer wants to return a defective product instead of scheduling a Service Appointment.

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A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?

A.

Create a Work Order and Work Order Line Item.

B.

Create a Return Order and Return Order Line Item.

C.

Create a Product Request and Product Request Line Item.

D.

Create a Return Order and relate it to the Product.

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