When an organization decides to expand its business by selling products online, the IT department needs to ensure that the website is equipped to handle e-commerce transactions. This involves:
Setting up a secure online payment system: Ensuring that payment gateways and encryption methods are in place to protect sensitive customer data.
Scalability: Making sure the website infrastructure can handle increased traffic and transaction volumes without compromising performance.
Integration: Ensuring the e-commerce platform is integrated with the organization's existing systems, such as inventory management, order fulfillment, and customer relationship management (CRM) systems.
Compliance: Adhering to regulatory requirements and industry standards for online transactions, such as PCI DSS compliance for payment processing.
Therefore, making sure the website can handle e-commerce transactions is crucial for a successful online business expansion.
References
Efraim Turban, Judy Whiteside, David King, and Jon Outland, "Introduction to Electronic Commerce and Social Commerce," Springer.
Laudon, K.C. and Traver, C.G., "E-commerce 2020-2021: Business, Technology, Society," Pearson.
