What tool could the VM study team use to show customer satisfaction?

The correct answer is Customer FAST . In Value Methodology, FAST is used in the Function Analysis Phase to model how functions relate to each other and to clarify what the project must accomplish from a functional perspective. The customer-oriented version of FAST is specifically designed to reflect that the customer determines value in the function analysis process. The SAVE study guide describes the Customer-Oriented FAST model as a variation that adds customer-focused support functions such as “attract users,” “satisfy users,” “assure dependability,” and “assure convenience.” ( )

This makes Customer FAST the best tool when the study team wants to show customer satisfaction as part of the value logic. Quality Function Deployment can capture or translate the voice of the customer, but the question asks for a tool to show customer satisfaction within the VM function structure. A quality management plan is a project quality control document, not a VM function model. A resource model addresses inputs or resource use rather than customer-perceived value. Therefore, Customer FAST is the most technically precise answer.

References/topics: Function Analysis Phase; FAST Diagramming; Customer-Oriented FAST; Customer Attitude; Function Modeling.