Your company specialises in the manufacture of luxury garden furniture to the UK market and...

Your company specialises in the manufacture of luxury garden furniture to the UK market and it is starting a project that will deliver a major update to its payment processing component, addressing improvements to functional suitability and performance efficiency.

A decision has been made to transfer responsibility for functional system test procedure creation and execution to a software house, located offshore. System test analysis and design will be performed onshore, at the company's UK headquarters. As the senior test manager for your company, you want to employ another experienced test manager to oversee the daily operations of the software house to ensure that their work meets required quality standards and adheres to the agreed organisational test strategy and project test plan.

Which option presents the skills that are of MOST relevance for the new test manager role?