In ServiceNow, theDependency Viewprovides aninteractive graphical interfaceto visualizeConfiguration Items (CIs) and their relationships. It helps IT teams understand the dependencies between infrastructure components, applications, and services.
Graphical Representation of CI Relationships:
Displays Configuration Items (CIs) and their dependencies usinga dynamic, interactive visualization.
Useslines/arrowsto represent relationships such asdepends on, runs on, hosted by, etc.
Real-Time Impact Analysis:
Helps identifyhow an outage or change to one CI affects related components.
Useful forchange management, incident resolution, and troubleshooting.
Integration with CMDB (Configuration Management Database):
Dependency Views pull data from theCMDBand display it visually.
SupportsITSM (IT Service Management), ITOM (IT Operations Management), and IT Asset Management.
Supports Multiple Relationship Types:
Application-to-Application relationships
Infrastructure dependencies (e.g., servers, databases, cloud resources)
Business Services mapping to technical services
A. CSDM SchemaIncorrect – TheCommon Service Data Model (CSDM)is a framework for organizingCMDB data models, but it does not provide agraphical interfacefor visualizing dependencies.
B. Business Service MapIncorrect – Business Service Maps arepart of Service Mapping(ITOM feature), showinghigh-level business service dependencies, butDependency Viewprovides a more detailed, real-time interactive visualization ofCIs in CMDB.
D. CI Class MapIncorrect – The CI Class Map showsCMDB class structures, not live dependency relationships between CIs.
ServiceNow Docs – Dependency Views????Dependency Views Overview
ServiceNow Community – CMDB Best Practices????CMDB and Dependency Views
Key Features of Dependency View:Incorrect Answer Choices Analysis:Official ServiceNow Documentation References:Conclusion:The correct answer isC. Dependency Viewbecause it provides amodern interactive graphical interfaceto visualizeCIs and their relationshipsinCMDB.
