InServiceNow, theActivity Streamsection on a task record displays themost recent updatesmade to that record. It logschanges in fields, comments, work notes, and system updatesin real time.
Displays a chronological history of changes
Showswho made the update, when it was made, and what changed.
Includescomments, work notes, system-generated updates, and field value changes.
Real-time updates for collaboration
If multiple users are working on the same record, they can seeupdates in real-time.
Useful for ITSM workflows (Incidents, Change Requests, Tasks).
Integrated with Comments and Work Notes
Users can addcomments (visible to users) or work notes (internal notes)directly in the Activity Stream.
Why is "Activity Stream" the Correct Answer?
Example View of Activity Stream in a Task Record:Timestamp
User
Action
10:15 AM
John Doe
Updated Priority from "Low" to "High"
10:20 AM
Jane Smith
Added a work note: "Waiting for user confirmation"
10:30 AM
System
State changed from "New" to "In Progress"
A. Related ListIncorrect– Related Lists showlinked records (e.g., affected CIs, approvals, attachments)butnot recent updates.
C. Audit LogIncorrect– TheAudit Log (sys_history_line table)tracksdatabase-level changesbut is not displayed as anActivity Streamon a task record.
D. TimelineIncorrect– No standard"Timeline"section exists inServiceNow task records.
Incorrect Answer Choices Analysis:
ServiceNow Docs – Activity Streams????Understanding Activity Streams
ServiceNow Docs – Viewing Record History in Activity Stream????Using Activity Streams in Task Records
Official ServiceNow Documentation References:
