InServiceNow Flow Designer, users can accessdetailed informationabout actions added to a flow via theHelp Panel. The Help Panel providescontextual guidanceand documentation about the available actions, conditions, and steps within the flow.
Displays Information About Actions:
When an action is selected in Flow Designer, theHelp Panelprovidesdescriptions and usage details.
Helps users understandwhat the action doesand how to configure it.
Accessing the Help Panel:
Inside Flow Designer, users can click theHelp icon ( ? )or expand the Help Panel from the side.
This providesinline documentationfor added actions.
Guidance for New Users:
The panel providesServiceNow documentation links and tipsto help users build flows effectively.
Key Features of the Help Panel:Why Option C (Help Panel) is Correct?TheHelp Panelprovides built-in documentation and details about actions added to the flow.
Why Other Options Are Incorrect?A. Virtual Agent Help→ Incorrect
Virtual Agent Help is related tochatbot and conversational assistance, not Flow Designer.
B. Local Action Help→ Incorrect
No such feature exists in ServiceNow; action details are found in theHelp Panel.
D. Flow Assistant→ Incorrect
Flow Assistanthelps withbuilding expressions and selecting data pillsbut does not provide action documentation.
ServiceNow Docs – Flow Designer Help Panelhttps://docs.servicenow.com
ServiceNow Learning – Flow Designer and Automation Best Practices
ServiceNow Developer Portal – Flow Designer Action Configuration
References from Certified System Administrator (CSA) Documentation:
